Refund Policy

Last updated: July 7, 2026

This policy explains how refund requests are handled for NordCrest Academy / CareerNWU certificate packages and services.

Before processing begins

If an applicant pays by mistake or selects the wrong package, they should contact support as soon as possible. Refund requests made before review, digital access, document preparation, certificate processing or verification work begins may be considered.

After processing begins

Once review, digital access, administrative processing, document preparation, certificate issuance, verification registration, or personalized service work has started, refunds may be limited or unavailable because the service has already begun.

Duplicate payments

Verified duplicate payments may be refunded or credited after review.

How to request a refund

Email admin@careernwu.com with your name, email, payment receipt, selected package, and reason for the request.