Refund Policy

Last updated: August 13, 2026

This policy explains how refund and payment-correction requests are reviewed for NordCrest Academy programs and certificate pathways.

Request promptly

If you paid by mistake, selected the wrong course or chose the wrong package, contact Contact Support as soon as possible. Include your full name, enrollment email, payment receipt, selected program, package and reason for the request.

Before service begins

A request made before learner access, administrative review, personalized processing, assessment activity, document preparation or verification work begins may be eligible for cancellation and refund, subject to payment-provider processing status.

After access or processing begins

Once digital access has been supplied or personalized service work has started, the refundable amount may be reduced or a refund may be unavailable. This reflects access already delivered, administrative work completed, assessment services, certificate preparation or verification registration.

Duplicate and unauthorized payments

Verified duplicate charges will normally be refunded or credited. Suspected unauthorized transactions should be reported promptly to both NordCrest and the card issuer so the payment record can be reviewed.

Printed and courier costs

Printing, personalization, courier, customs or replacement costs already incurred may be non-refundable. Incorrect or incomplete delivery information supplied by the applicant may require an additional delivery charge.

How decisions are made

Requests are reviewed using the payment date, access records, service work completed, certificate status and supporting evidence. Approved refunds are returned through the original payment method where possible; bank processing times vary.

Chargebacks

Please contact support before initiating a chargeback so errors can be investigated. Fraudulent or abusive disputes may result in suspension of learner access while the transaction is reviewed.